QenguruAI for Bitrix24 — End User License Agreement
Last updated: 24 September 2026
This End User License Agreement (the “Agreement”) governs the installation and use of the QenguruAI application (code flowlyai.flowly_ai, the “Application”) in Bitrix24 Market.
1. Parties
Licensor: TOO Kenguru group (Кенгуру групп), BIN 100840013863, address: Zhibek Zholy 135, block 3, office 2073, 7th floor, Almaty, Kazakhstan (the “Rights Holder”, “we”).
Licensee: the Bitrix24 portal administrator who installed the Application from Bitrix24 Market on their cloud portal (the “User”, “you”).
2. Subject of the Agreement
The Rights Holder grants the User a simple (non-exclusive) license to use the Application solely to connect the User's Bitrix24 portal to the QenguruAI platform (https://qenguru.ai) in order to automate communication with customers through AI agents.
The Application is a technical integration between a Bitrix24 portal and the external QenguruAI service. The QenguruAI service itself is governed by the separate QenguruAI Terms of Service and the Privacy Policy.
3. Price
Installing and using the Application in Bitrix24 is free of charge.
A paid model applies only to the related QenguruAI service (use of AI agents, message limits, advanced analytics). Current QenguruAI pricing: qenguru.ai/#pricing.
Payments for the use of the QenguruAI platform are settled directly between the User and the Rights Holder outside Bitrix24 Market. The Application is not monetized through the 1C-Bitrix infrastructure.
4. Scope of access
After installation, the Application requests the following permissions on the User's Bitrix24 portal:
crm— creating and updating leads, contacts and deals based on incoming customer conversationsuser— retrieving the list of portal employees to route conversationsim— sending and receiving chat messagesimopenlines— working in Open Lines as a first-line support chatbotplacement— embedding the Application interface into the portal's side menu
These permissions are used solely to provide the functionality described on the Application's page in Bitrix24 Market.
5. Data transfer
While the Application operates, customer conversation data (message text, name, phone number, messenger ID) is transferred from the User's Bitrix24 portal to QenguruAI servers for processing by the AI agent. The full list of processed data and third-party recipients (LLM providers, infrastructure providers) is set out in the Privacy Policy.
6. Term
The Agreement takes effect when the Application is installed on the User's Bitrix24 portal and remains in force until the Application is removed from the portal.
When the Application is removed, the Bitrix24 portal sends an ONAPPUNINSTALL event to QenguruAI servers. On receiving this event, the Rights Holder automatically deletes the OAuth access tokens for the User's portal and stops processing conversations through the Application.
7. Restrictions
The User may not:
- modify, decompile or re-engineer the Application
- use the Application to infringe the rights of third parties, send spam or carry out any other unlawful activity
- resell or sublicense the Application without the Rights Holder's written consent
8. Liability
The Application is provided “as is”. The Rights Holder makes reasonable efforts to keep the Application working but does not guarantee uninterrupted operation. The Rights Holder's liability is limited to the extent established by the laws of the Republic of Kazakhstan and applicable international rules.
9. Governing law
Relations between the parties are governed by the laws of the Republic of Kazakhstan. Disputes are resolved through negotiation; failing agreement, in the court at the Rights Holder's location.
10. Changes to the Agreement
The Rights Holder may amend the Agreement. The date of the latest update is shown at the top of this page. Continued use of the Application after changes means acceptance of the new version.
11. Contacts
TOO Kenguru group (Кенгуру групп)
BIN 100840013863
Email: support@qenguru.ai
WhatsApp: +7 708 173 32 99
Address: Zhibek Zholy 135, block 3, office 2073, 7th floor, Almaty, Kazakhstan